FAQ
Frequently Asked Questions
How can I place an order?
To order on our site, first create an account. After registering, go to the product page, choose your options such as colour, and add it to your basket with the 'Add to basket' button.
I forgot my password, what should I do?
Click 'Log in' at the top right, then the 'Forgot password' link, and enter the e-mail you registered with — a password-reset e-mail will arrive shortly.
What should I pay attention to when ordering?
Make sure the registration form is complete and up to date. For anything regarding your order, our customer representatives will contact you using the details in your account.
I placed my order — what happens next?
Once your order reaches us, a confirmation with the details is sent to your e-mail. Our team prepares your order and hands it to the courier as soon as possible.
Where is my order and how do I track it?
When your order ships you are notified by SMS and e-mail. Track it live with your tracking number on the 'Where is my order' page. Delivery is via Yurtiçi Kargo / Sürat Kargo, within Türkiye only.
What are the return and exchange terms?
Unused products with unopened packaging can be returned within the legal period together with the e-archive invoice copy and a return form. Custom-made or made-to-measure carpets and home textiles, and hygienic products, are excluded. See our Return Terms page for details.
Home Textiles & Decoration
Let us help you find the right piece.
Contact us for colours, sizes and availability — our nearest store is happy to help too.
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